2. The Categories of Information that We Collect
Personally identifiable information you provide to us, such as your name and email address when you contact us.
Your browser information, such as your browser type and language settings.
Your device information, such as your IP address on which the App is installed, the type of operating system, and your Internet service provider.
Other data related to the App, such as your App activity, webpages you view while the App is active, and other technical data.
We collect, store, share, and/or utilize the above information to: (i) maintain and/or improve our services with respect to the Website and App; (ii) diagnose technical problems; (iii) deliver third-party content; and (iv) to comply with legal obligations.
3. Sharing and Disclosure of Data
Except as explicitly set forth herein, we will not share your information with any third party.
We may share your information with our service providers, business partners, and/or other third parties for purposes described above.
We may disclose data we collect about our users when we believe disclosure is necessary to prevent, investigate or respond to suspected illegal or fraudulent activity or to protect the rights, safety or property of TrackPackages, our users, or any involved third parties.
We may transfer your information to a third party in the instance we are involved in a corporate restructuring of our company (such as a sale, merger, or other transfer of assets).
We may utilize third-party vendors to store and/or process data we collect about you (such as third-party storage providers and solutions).
4. Our Services
The App allows you to track your packages anytime for free. In return for such access, we may deliver third-party content, features and promotions through the App (“Third-Party Content”). Third-Party Content may contain links to websites owned by third parties that are not under the control of TrackPackages. TrackPackages is not liable or responsible for Third-Party Content or its corresponding websites. Further, TrackPackages does not monitor, review, endorse, approve, warrant or make any kind of representations regarding the Third-Party Content or related websites. Your visit to any third-party website is solely at your own risk and subject to the third party's terms and conditions and policies. You should always take reasonable precaution before proceeding with any interaction or transaction with third parties.
5. Cookies, web beacons and log files
Web beacons are small graphic images (such as pixel tags and clear GIFs) that we may use for a number of purposes, such as measuring the performance and effectiveness of our content or Third-Party Content. We also utilize other similar technologies that store information on your browser or computer device utilizing local storage or local shared objects, such as HTML 5 cookies, flash cookies and other web application software methods. Further, we collect raw log files which contain user technical data (such as URLs visited and content served) for the limited purposes (in addition to those purposes described above) of correcting and/or improving technical functionality, serving Third-Party Content and maintaining our operations.
6. Children Under 18
We do not knowingly collect information from children under 18. If we determine or are otherwise notified that we have collected information from any user under 18, we will immediately delete all information pertaining to that user as quickly as possible.
7. Security Measures
We have implemented commercially reasonable security measures to prevent unlawful or unauthorized misuse of and access to the information we collect, including technological and physical security measures and procedural safeguards. However, since no security system can be one hundred percent effective, we cannot and do not guarantee the effectiveness of such measures, nor the security of any information we may collect from or about you.
8. Government authorities and legal rights
We may disclose information we have collected about you to government authorities (such as law enforcement authorities, courts, or regulators) if they make such a request, or if we are required to do so in order to comply with applicable law. We may also disclose information collected about you in order to exercise or protect our legal rights and/or defend against legal claims.
9. California Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents may have the right to: (A) access the categories and specific pieces of information TrackPackages has collected about you; and (B) delete information TrackPackages has collected about you. To exercise your rights, please visit our request page. We will acknowledge receipt of your request within 10 business days and respond within 45 calendar days (or up to 90 days if we inform you of the need for an extension). California residents may also (C) opt out of the “sale” of personal data. Since the CCPA’s definition of the term “sale” is broad, it may include certain activities performed by TrackPackages. To exercise this right, please set your preferences here or uninstall the App. We will not discriminate against you for exercising your legal rights.
Under the CCPA, only you or an authorized agent may exercise such rights. Therefore, to verify your identity, you will need to submit certain information on our request page. To verify an agent has been authorized by you, the agent will need to provide your written permission and also submit certain information to verify your identity.
Under California’s Shine the Light Law, you may also request information regarding the disclosure of your information, if any, during the preceding calendar year to third parties for direct marketing purposes
10. Customer Questions
Please let us know of any issues, questions, or concerns you may have regarding our privacy practices by emailing us at .
Updated: October 22, 2021